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When your fridge quits or the washer starts flooding the laundry room, calling a repair company can feel stressful—especially if dinner is defrosting or towels are piling up. But giving a few key facts up front helps New Life Appliance Repair dispatch the right technician, load the van with the right parts, and fix the problem in a single visit. Here’s the seven-point checklist our North and South Carolina customers should keep handy.
1. Exact Appliance Type
“Fridge” isn’t always specific enough. Is it a French-door refrigerator with dual evaporators? A top-loader washer or a front-loader? Mentioning the style narrows down likely failure points and the specialty tools required.
2. Brand and Model Number
Manufacturers use different control boards, sensors, and firmware—even within the same product line. Locate the model tag (usually inside the fresh-food compartment, behind the kick plate, or on the door rim) and read it aloud. One minute on the phone can save an extra trip for parts.
Pro tip: Snap a phone photo of the tag; keep it in your gallery for future reference.
3. Age of the Unit
A ten-year-old dishwasher has a different set of “usual suspects” than one bought last spring. If you’re not sure of the purchase date, approximate it. Age helps us gauge whether a quick fix or a deeper sealed-system repair is more likely.
4. Symptoms—Not Just “It Doesn’t Work”
Specifics matter:
- “Freezer is OK but fresh-food section is warm.”
- “Dryer heats for five minutes, then shows error code ‘E68.’”
- “Washer won’t drain; water sits in the tub.”
The clearer the symptom, the faster the diagnosis.
5. Any Strange Noises or Smells
Grinding, squealing, ammonia odors, burning plastic—each points to a different component. Don’t ignore or downplay them; describe exactly what you hear or smell and when it happens.
6. Recent Power Surges or Plumbing Issues
A lightning strike, tripped breaker, or sudden water-pressure spike can fry control boards or flood fill valves. Mentioning these events helps us focus on electrical tests or inlet screenings first.
7. Preferred Time Window and Access Info
New Life services a large swath of North & South Carolina—traffic in Charlotte differs from Myrtle Beach. Let us know:
- Your ideal two-hour window (morning / afternoon)
- Gate or parking codes
- Special instructions (pets, HOA rules)
Why It Matters
When our dispatcher gets all seven details, we can:
- Assign the right specialist (sealed-system tech vs. laundry pro)
- Load the van with likely parts (control board, inlet valve, door gasket)
- Finish in one visit 80 % of the time—saving you a second service fee and another day off work
A five-minute conversation upfront can shave hours (or days) off the total turnaround. Keep this checklist on the fridge, and the next time an appliance acts up, you’ll be ready.
Need help right now? Call New Life Appliance Repair and have your model number and symptoms ready—we’ll handle the rest!