About – NewLife Appliance

About Us

Appliance Repair You Can Count On

At NewLife Appliance Repair, we bring skill, integrity, and precision to every job we do. We’re not just repair technicians—we’re experienced problem-solvers who understand the science behind every appliance and the trust our customers place in us.

Our team is factory-trained, highly knowledgeable, and passionate about what we do. Whether it’s a high-end refrigerator, a smart oven, or a commercial-grade washer, we know how to diagnose and fix it—fast and right the first time.

We take pride in offering:

Accurate, honest advice (the kind we’d give our own family)
Quality workmanship backed by warranty
Clean, respectful service in every home

We serve a wide area across North Carolina—from Charlotte to Winston-Salem and Greensboro—and we’re known for our professionalism, precision, and personal touch.

When you call NewLife, you’re getting more than a repair—you’re getting a team that treats your home like their own and takes pride in making things work like new again.

How Our Repair Service Works

Schedule Your Service

Pick a time that works for you—we’ll handle the rest. Fast booking, real people, no stress.

Prepare the Workspace

Clear a little space around the appliance, and that’s it! No need to clean—just make it reachable.

Welcome the Technician and Relax

Our friendly tech arrives on time, explains everything, and gets to work. You sit back—we’ll fix it.

Frequently Asked Questions

We get a lot of great questions. So we put the answers all in one place.
Visit the FAQ to learn more about our process, pricing, and appliance tips.

💲 Understanding Our Diagnostic Fee & Pricing

At NewLife Appliance Repair, we believe in transparent, fair pricing—no surprises, no hidden costs.

Our standard diagnostic fee is $125 (before tax) for residential appliances during regular business hours. This fee covers:

A full in-home diagnostic by a trained technician
A detailed explanation of the issue
An itemized estimate for parts and labor before any work begins

✅ Good news: If you approve the repair, this fee goes toward your final bill.

For commercial appliances, the diagnostic fee may vary depending on the complexity of the equipment. We’ll provide clear pricing upfront before starting any diagnostic work.

How We Calculate the Final Repair Price

Every repair quote consists of three simple parts:

Diagnostic Fee – Waived/applied when you move forward with the repair
Parts – Always high-quality OEM or approved replacements
Labor – Based on time and complexity, following fair industry standards

We price all repairs using the National Appliance Repair Blue Book, a trusted guide used by professional repair companies across the U.S. This ensures our rates remain consistent, competitive, and reasonable.

Discounts

We proudly offer special pricing for:

Active duty military
Veterans
Law enforcement personnel

Just let us know at the time of scheduling and we’ll gladly apply your discount.

❓ What brands do you service?

We service most major appliance brands, including both standard household names and high-end manufacturers. Whether it’s Whirlpool, LG, Samsung, GE, KitchenAid—or premium brands like Sub-Zero, Wolf, Bosch, or Thermador—our technicians are trained and equipped to handle them all.

If you’re unsure about your brand, just ask—we’re happy to confirm.

❓ How long does a typical repair take?

In about 85% of cases, we’re able to complete the repair during the first visit.
When parts need to be ordered, we return as soon as they arrive—usually within a few days.